Shipping, Returns & Exchanges

Sales Tax

The sales tax charged depends on where the order is shipped. You will be able to view the sales tax included in your order before you confirm your order.

Shipping Time

Our goal is to process and ship your order within 2-5 business days of receipt. Packages will not arrive over the weekend, so please take this into consideration when you select shipment type. For items that are not yet at our warehouse, please allow 6-12 weeks for the item to be processed and shipped. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

Shipping Rates

Shipping charges vary depending on the size of your order and the ZIP Code to which you will be shipping your order. Oversized or special delivery items are subject to a delivery charge in lieu of the above standard shipping rates. These additional fees may not be eligible for any combined, reduced or free shipping offer.

Shipping Carrier

Clos-ette Too ships most orders via FedEx. Clos-ette Too will not ship to U.S. P.O. Boxes.

Order Status & Tracking

Step 1: After you place your order with us, you will receive a confirmation email that we have received your order. If an item is on back order, we will notify you via email and confirm when you can expect to receive it. We will also charge your credit card to hold your place in the cue until the item is in stock and ships.

Step 2: You will receive another email from us when your order ships with the tracking information for that order. Please save this information in order to track your order at http://www.fedex.com/us/. If you need additional information, please use our contact form or call our customer service team at 212-337-9771.

Undelivered Packages

We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

Returns Policy

We stand behind the quality of our products and trust that you will absolutely love them. If, however, you are not satisfied with your selections for any reason, we will gladly issue a refund for the value of the merchandise within 14 days of purchase. Please see details of our policy below:

If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise within 30 days of purchase with our return policy outlined below:

• Returns must be made within 14 days of your invoice date. After 14 days, all sales are final.
• Returns are for store credit only. Store credit expires 1 (one) year after issuance.
• To start the return process, please email info@clos-ettetoo.com within 14 days of receipt of purchase. We will reply with the appropriate shipping information. Please note that we require notification prior to any and all returns.
• You will be responsible for shipping charges for the returned product. Please do not mail any package C.O.D., as they cannot be accepted.
• Merchandise must be in unused, original condition.

• Please allow 7 to 10 business days for your return to be received at our order processing center. Once your return is received and inspected, your refund will be processed and a credit will be applied to your account. This usually takes 72 hours, but it can take an additional 2-10 business days after your credit is applied for it to post to your account.
• We do not accept returns on sale merchandise. At the time of purchase, we clearly state no returns or exchanges on the product details page. All sale items are final sale.


Exchange Policy

Please contact us at info@clos-ettetoo.com to discuss a possible exchange for a different color or product. Exchanges are handled on a case-by-case basis.

Other forms of payment

• American Express, Visa and MasterCard
• PayPal

We do not accept:

• CODs
• Layaway plan
• Personal checks
• Money orders
• Credit cards issued by banks outside the U.S., Canada or Japan unless you select “international shipping” at checkout
• Credit cards with billing addresses outside the U.S., Canada or Japan unless you select “international shipping” at checkout


PayPal®

How does PayPal work?

PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, select PayPal® during checkout on our website. Your funds are transferred immediately and securely.


PayPal® is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers.


How Do I Contact PayPal® Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal® Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.


If you do not find the information you need in the Help Center, PayPal® Customer Service representatives are available to assist you. Send an e-mail for a prompt response or contact PayPal® directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

Sign up for PayPal® now.

Promotions Discounts & Coupons

We reserve the right to cancel or modify a promotion, discount or coupon at any time without notification. There are no adjustments given on previous purchases if a promotion becomes active after a purchase. Unless otherwise stated in writing on a specific promotion, there is a limit of 1 (one) coupon per customer per transaction. Discounts cannot be combined with other promotions, free product, coupons or giveaways. Raffle or giveaway items have no cash value and are not available for exchange.